We support custom designs based on customer-supplied drawings. Our in-house mold design team can quickly adapt to drawing requirements, completing mold development and sample production with a ±0.1mm accuracy within 7 days.

Standard mold development cycle is 7 days; complex structure molds take 10-15 days. We support the addition of waterproof/oil-proof/high-temperature resistant functional additives and color customization throughout the process.

The minimum order quantity for mass production is 5000 pieces. Minimum order quantities for special customized products are negotiable. We support small-batch trial production to verify environmental performance.

100% recycled pulp is used for defective products. Return and exchange requests are responded to within 48 hours. We provide end-to-end carbon footprint traceability services from forest land to finished product and cover round-trip logistics costs.

 

All products have passed FSC raw material certification and ISO 14001 environmental management system certification. They support international ESG reporting and their carbon footprint labels quantify carbon reduction data.

 

We provide a 7x12 hour customer service hotline (bilingual in Chinese and English). Requests can be submitted in real-time through the "Green Service" section on our website, with a 4-hour response time. Regional service centers are located in Beijing, Shanghai, Guangzhou, Shenzhen, and other Belt and Road Initiative cities, providing on-site quality inspection and training services.